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A contributing factor of customer loyalty involves how a company responds to crisis situations, a Crisp report found. With the proliferation of social media, news of a crisis can spread quickly, impacting consumer perceptions and company reputations. Companies must adequately prepare themselves for how to handle difficult

NEW DELHI: India can become a big hub for software products, especially since the entire ecosystem of payments, favourable policies and the technology is already in place, said Union minister for electronics, IT and communications, Ravi Shankar Prasad. The country can also develop as a centre for deep technology, Prasad

Wondering what kind of operating system you would use in a post-apocalyptic world after the collapse of society might sound like kind of a low priority. But that’s because you’re not actually in the situation and don’t have to worry about how humankind can make a go

FRANKFURT, GERMANY—The cars we drive are increasingly defined as much by the software they run as their engines or chassis. It started slowly. Discrete electronic control units started to appear under the hood, controlling fuel management or anti-lock brakes. New functions required new code, run on new

Thieves used voice-mimicking software to imitate a company executive’s speech and dupe his subordinate into sending hundreds of thousands of dollars to a secret account, the company’s insurer said, in a remarkable case that some researchers are calling one of the world’s first publicly reported artificial-intelligence heists.

Toby Daniels is the founder of Social Media Week, one of the world’s premier conferences and industry news platforms for professionals in media, marketing and technology. I first met him when I spoke at Social Media Week (SMW) in New York at NASDAQ. Although I actively avoid Times Square with a

For more than a year, a company called Corellium has been offering hackers a virtual iPhone. For a price, you could summon up a virtual iPhone on your computer, changing the model or iOS version through a simple menu tab. Now, Apple is suing to shut that

A B2B website design project is a great opportunity to craft a truly compelling online platform for your firm. A professional, polished website is a great tool that can be leveraged by your sales team to increase revenue. It’s also a valuable asset for your marketing team

Great user interface design is invisible. But when bad designs pop up, it can complicate an otherwise simple process. User Inyerface, a short web game created by Bagaar, is an example of what happens when every frustrating element of user interface design is jammed together. Buttons that should

There is an old adage: “You get what you pay for.” It’s a common saying that has become cliché enough that some people tend to forget that it is usually true (but not always). Here is another quote, which you may or may not find useful: “Anyone