Facebook Launches Online Civil Courage Initiative in the UK

Facebook Launches Online Civil Courage Initiative in the UK

HIGHLIGHTS

  • Facebook will launch the Online Civil Courage Initiative in the UK
  • Looks to train and fund local organizations to combat extremist content
  • EU said that social networks have improved in removing hate content

Facebook is launching a UK programme to train and fund local organizations to combat extremist material online, as Internet companies attempt to clamp down on hate speech and violent content on their services.

Facebook, which outlined new efforts to remove extremist and terrorism content from its social media platform last week, will launch the Online Civil Courage Initiative in the UK on Friday, the company said in a statement.

The new initiative will train non-governmental organizations to help them monitor and respond to extremist content and create a dedicated support desk so they can communicate directly with Facebook, the company said.

“There is no place for hate or violence on Facebook,” said Sheryl Sandberg, Facebook’s chief operating officer. “We use technology like AI to find and remove terrorist propaganda, and we have teams of counterterrorism experts and reviewers around the world working to keep extremist content off our platform.”

The British government has stepped up attacks on Silicon Valley Internet companies for not acting quickly enough to take down extremist online propaganda and fostering “safe places” where extremists can breed following a string of attacks in recent months in London and Manchester.

 

Facebook, Alphabet Inc’s Google and Twitter have responded by saying they have made heavy investments and employed thousands of people to take down hate speech and violent content over the past two years. Security analysts say the efforts have dramatically reduced the use of these platforms for jihadist recruitment efforts, although more work needs to be done.

Prime Minister Theresa May has sought to enlist British public opinion to force the US Internet players to work more closely with the government rather than proposing new legislation or policies to assert greater control over the web.

Earlier this week, May urged fellow European Union leaders at a meeting in Brussels to join her in putting pressure on tech companies to ‘rid terrorist material from the internet in all our languages’.

She called for the Internet companies to shift from reactively removing content when they are notified of it, towards greater use of automatic detection and removal tools – and ultimately preventing it from appearing on their platforms in the first place.

[“Source-ndtv”]

Risk-Based Thinking in Planning (6.0): Using the Business Operating System Approach

Image result for Risk-Based Thinking in Planning (6.0): Using the Business Operating System ApproachIn the 1990s, Omnex worked with Ford Motor Co. to develop the Ford quality operating system methodology, which with maturity and broad experience has evolved into Omnex’s business operating system (BOS) process.

The quality operating system promised and has delivered the following:
• Cross-functional management
• Visual management
• Process orientation
• Continual improvement teams

Omnex worked with Ford’s tier-one suppliers around the world in both the manufacturing and service sectors successfully implementing this process. Disciplined management meetings coupled with the visual analysis of key measurables (KPIs), Pareto diagrams, data-drive action plans, and Paynter charts to measure impact, helped these organizations improve tremendously. Ford, working with Omnex, also developed a quality operating system questionnaire that focused on aligning goals and objectives with KPIs and identifying key processes and process measures for key areas of customer focus.

QS-9000, ISO 9001:2000, ISO 9001:2015, and the high level structure

From 1995 to 2016, Omnex modified the quality operating system methodology, adjusting the approach to adapt to the requirements of evolving quality management system (QMS) standards. As a result, Omnex QMS, enterprise management system (EMS), and other management system implementations always included the quality operating system, renamed as the business operating system, or BOS, to support strategic planning and performance monitoring and improvement. BOS has always been the way Omnex fulfilled customer focus, process orientation, measurement of KPIs, management review, and continual improvement. BOS is crucial for any management system implementation. BOS is the essential process needed to fulfill the key requirements of management system standards, an ideal solution to how you need a process to fulfill the requirements (“shalls”) of ISO 9001 and similar standards.”

The BOS methodology and ISO 9001:2015

The ISO 9001:2015 QMS standard and the high level structure together focuses on “interested party expectations” and the “context” of the organization. Why focus on interested parties? The simple answer is that organizations need to satisfy more than just their direct customers’ requirements to stay in business. Additionally, organizations need to evolve beyond the “one size fits all” mode of thinking. Companies need to go beyond “one set of KPIs” for the entire organization, or “one strategy” for the entire business, or “one QMS.” With proper implementation, interested party expectations and context will help organizations identify KPIs, key processes, and action plans that fit the organization, whether it’s a manufacturing site or a design center. This is why organizations identify internal and external issues and interested party expectations, to determine how best to succeed in the environment their organization is situated.

See the BOS process below in figure 1:

Figure 1: BOS process (Click for larger image.)

The BOS process, as shown above, illustrates how goals and objectives are set based on the context, mission/vision/values, and interested party expectations of the organization. The goals are then translated to metrics via KPIs that measure performance with goal lines that identify the objectives. Finally, the KPIs are fulfilled via processes that help deliver the results. In other words, results are the outcome of the processes performing well. When processes improve, they drive results, helping organizations achieve their goals and objectives. The goals and objectives, in turn, help ensure that the enterprise achieves interested party expectations and the mission/vision/values of the organization.

Risk-based thinking

While implementing this process within hundreds of organizations over the past 20+ years, Omnex has understood that the improvement actions always addressed process variation in organization. In other words, the process risk was always related to the capabilities of the processes to deliver on the results reflected in the KPIs of the organization. Management system standards, via the high level structure, are requiring the organization to de-risk the planning process. In other words, the risk-based thinking in ISO 9001’s Planning (6.0), for instance, helps reduce the risk of management not meeting goals and objectives. If we can conduct a failure mode and effects analysis (FMEA) to reduce design and manufacturing risk, why not conduct an exercise for identifying and managing enterprise risk?

Omnex suggests a disciplined process that identifies processes that affect a specific enterprise KPI and then identifying how the process can fail, including determining impact or severity combined with likelihood. The effect of the process failure on the business, either in business loss or business impact, and its likelihood defines risk.

Omnex uses two different risk forms—one simple and, when justified, one more-rigorous approach. See figure 2 below:


Figure 2

Implementing BOS

BOS implementation is streamlined to a six-step process as follows:

Step 1: Determine organizational context and interested parties
In this step, the facilitator interacts with the top management team to identify the key internal and external issues.

Step 2: Align policy, mission, vision, and values
The second step reviews and ensures that the policy (quality, environmental, or other), mission, vision, and value statement are aligned with the context of the organization.

Step 3: Identified interested party expectations are listed, grouped, and rated.
The rating is based on potential impact on the business failing to meet critical expectations. Rated from high (immediate business impact/dollar impact) to low (no impact to the business). This prioritization is applied to each expectation, always looking through the eyes of the interested party. This allows the organization to focus on those expectations most strategically critical to the business. Even employee expectations and the loss of key employees translates to business loss. See figure 3:

Figure 3: In this step, interested party expectations are grouped into categories.

Step 4: Establish strategic objectives
Goals and objectives are set around the grouped categories since they were deemed to be most important by interested parties. Omnex uses benchmarking to set short-term and long-term objectives in the BOS process.

Step 5: Identify key processes and KPIs
Once the goals and objectives are set, the key processes and KPIs are determined based on a process called alignment charting. In organizations that already have objectives and KPIs, the facilitator can skip step 4.

Step 6 and Step 7: Conduct risk-based thinking and select improvement projects
The alignment charts are studied and the process variation, based on process KPIs, is determined to enable identifying specific actions to reduce risk. These actions become projects championed by designated process owners.

Join Omnex on Tuesday, June 20, 2017, for our webinar, Risk-Based Thinking in Planning (6.0) Using the Business Operating System (BOS) Approach,” a case study of an organization and an illustration of the BOS methodology using Omnex EwQIMS enterprise software.

[“Source-ndtv”]

Netgear Arlo Pro Wireless Weatherproof Security Camera Launched in India

Netgear Arlo Pro Wireless Weatherproof Security Camera Launched in India

HIGHLIGHTS

  • Netgear Arlo Pro comes with two-way audio and night vision
  • Motion detection and app support are included as well
  • You get seven days of recording on the cloud for free

Netgear has launched the Netgear Arlo Pro smart camera for home security in India. Netgear calls the Arlo Pro a “wire-free, weatherproof HD camera” and claims that it has a wide 130-degree field of view. The Arlo Pro uses two rechargeable batteries and that means you can place it inside or outside your home. There’s no need to connect the camera to a power socket but in case you want to do that, the option is available. The Arlo Pro system launched in India is model VMS4230, which comes with two security cameras (with rechargeable batteries) and one base station, and it has been priced at Rs. 36,500.

An interesting feature of the Netgear Arlo Pro is two-way audio. This means that you can use this camera to talk to people standing near it, which could prompt some people to use this as a video doorbell. You can even monitor children from a different room such as the kitchen and keep talking to them while you cook.

Netgear says the Arlo Pro has instant motion alerts and a smart siren, which are targeted at alerting you about intruders. The siren is rated at over 100 decibels and could be an important deterrent for potential intruders. The camera also has night vision so it is useful both during the day and night. The camera is capable of providing HD video in complete darkness, thanks to its RGB-IR night vision technology. Netgear claims this tech illuminates the scene evenly and provides crisp details about things happening both near and far from the camera. Its passive motion sensor can detect movement up to 7 metres away from the camera and send an alert to your phone.

The companion app for Netgear Arlo Pro also has some new features. It now lets you arm or disarm the camera based on your location or schedule. The app is also available on Apple TV, which can be used to view camera feeds on the big screen. Netgear says Arlo can be connected to other smart home devices through services such as IFTTT and Samsung SmartThings.

Netgear claims that the Arlo Pro will get smart motion recognition technology later this year, which will use machine learning algorithms to identify people, cars, animals, among other things. This will allow the camera to send alerts for specific objects, species, or people, Netgear says.

Arlo’s free cloud storage allows you to record and store videos for seven days for free. You can connect up to five Arlo cameras to the cloud without paying any subscription fees. Additional storage can be purchased with a fee.

[“Source-ndtv”]

Sony Walkman NW-WS623 Wireless Bluetooth Headset Launched in India

Sony Walkman NW-WS623 Wireless Bluetooth Headset Launched in India

HIGHLIGHTS

  • The Sony Walkman NW-WS623 comes with support for NFC
  • The headset has been priced at Rs. 8,990 in India
  • Sony Walkman NW-WS623 comes with water and dust resistance

Sony on Monday launched its Walkman NW-WS623 wireless Bluetooth headset at Rs. 8,990 in India. Designed specifically to meet the needs of sports enthusiasts, Walkman NW-WS623 comes with connectivity options including NFC and Bluetooth that allow users to connect the headset to their smartphones or other devices. Sony Walkman NW-WS623 will be made available in the country from Friday and comes in Black colour only. The wireless Bluetooth headset will be available for purchase at Sony Centre and electronic stores across India.

Weighing in at just 32 grams, Sony Walkman NW-WS623 provides a battery life of around 12 hours, and can be fully charged in 1.5 hours, as per the company’s claims. Interestingly, Sony has claimed that even with a quick charge of just 3 minutes, the Walkman NW-WS623 will provide a playback of around one hour to the user.

The wireless Bluetooth headset comes with a built-in storage of 4GB to carry music on-the-go and has been described to be designed specifically for people who are into sports. This is why the new Sony headset comes with IP65/IP68 water and dust resistance rating. Sony claims that the Walkman NW-WS623 allows users to swim to a depth of 2 meters with up to 30 minutes of submerged time, thanks to its water resistance.

“The Walkman can endure extreme temperatures from -5-degree Celsius to 45-degree Celsius, making it ideal for a hike or climb. With improved wearing comfort, the Walkman NW-WS623 features an ergonomic, slim and light design that stays in place no matter the movement,” the company said in its release.

Enabling the Ambient Sound Mode, users will also be able to hear external sounds while wearing the headset to allow them to communicate to others without having to take the wearable off

[“Source-ndtv”]

Govt to infuse Rs 10,000 cr in BharatNet for for rural broadband

Strengthen the government’s Digital India push, the government on Wednesday said it will pump Rs 10,000 crore in 2017-18 in its BharatNet project to lay optical fibre cables (OFC).

“Under the BharatNet Project, OFC has been laid in 1,55,000 km. I have stepped up the allocation for BharatNet Project to Rs 10,000 crore in 2017-18,” Jaitley said while presenting the Union Budget for 2017-18.

“By the end of 2017-18, high speed broadband connectivity on optical fibre will be available in more than 150,000 gram panchayats, with Wi-Fi hot spots and access to digital services at low tariffs,” he added.

Saying the telecom sector is an important component of the country’s infrastructure eco system, Jaitley said the recent spectrum auctions have removed spectrum scarcity in the country.

“This will give a major fillip to mobile broadband and Digital India for the benefit of people living in rural and remote areas.”

The Minister said the government will launch a DigiGaon initiative, which will provide tele-medicine, education and skills through digital technology.

 
[Source:- Techrader]

 

Visual Communication: The Next Step in Marketing [Infographic]

If you haven’t already heard, visuals can play a big part in boosting the performance of your marketing messages.

We’ve seen this most notably with the rise of video, with Cisco predicting that up to 82% of all consumer Internet traffic will be video by 2020. Facebook predicts that the News Feed will be “mostly video” by 2019, content with images sees up to a 94% increase in page views versus content without – all the available data points towards visuals being key.

As technology advances, we gravitate towards the mediums that best enable us to share our experiences. Visuals do that, so it’s worth including images and considering the role visuals play in your outreach efforts.

To add some more perspective to this, Creately have put together this new infographic of key image stats and trends.

 

 

[Source:- Socialmediatoday]

Google Changes Algorithm, Scrubs Neo-Nazi Site Disputing Holocaust in Top Search

Image: The Google search page appears on a computer screen in Washington on Aug. 30, 2010.

Google is weeding out the hate after coming under fire for allowing a neo-Nazi site to appear as a top result when someone searches for whether the Holocaust happened.

As of Monday, users reported that they no longer saw a white supremacist site appear at the very top of the results, mixed in with sites for Jewish museums and ones that show the Holocaust was real.

“Understanding which pages on the web best answer a query is a challenging problem and we don’t always get it right,” said a Google spokesperson, who did not explicitly mention the controversy.

Google has recently “made improvements” to its algorithm that will instead surface “more high-quality, credible content on the web,” the spokesperson told NBC News, noting that the search algorithm will continue to be tweaked over time.

This latest change occurred after a report that the Breman Museum, a Jewish heritage museum in Atlanta, was relying on an advertising grant from Google to pay to have its site appear higher in Holocaust denial search results in order to combat the presence of a white supremacist site. The cost of the grant amounted to up to $2 per click to divert users to the museum’s site, a museum official told The Guardian.

It’s not the first time Google has altered its search algorithm, which uses different factors to determine which pages rank higher in the results — a trusted enough method to propel the site to become the biggest and most influential search engine in the world.

In 2010, Google said it changed its algorithm after a New York Times report found that an online eyeglass business was taking advantage of bad reviews that garnered it a high ranking, in turn giving it more business. Google at the time was hush-hush about how it changed its algorithm, saying it wanted to continue to make it hard for “bad actors” to find a loophole.

Google’s technology was changed again after people spoke out about how typing in “are Jews evil” in the autocorrect function resulted in offensive terms. Also, when people searched “who runs Hollywood?” the result, “Jews,” was scrubbed last year. Google said its algorithm incorrectly gave “authority” to a site that suggested so because it was linked to over and over again.

But Heidi Beirich, intelligence project director for the Southern Poverty Law Center, said Tuesday that Google has a long way to go to “clean up its act.” While searching for “did the Holocaust happen?” no longer shows one white supremacist site at the top, searching for “is the Holocaust real?” still provides a site up high that claims it’s a hoax.

Beirich said the center met with Google earlier this year after they were alarmed to find a site about Martin Luther King Jr. was actually a front for white supremacist ideology.

“Facebook is getting slaughtered on the fake news front, but in many ways, this Google problem is more insidious,” Beirich told NBC News. “People might assume that what they’re getting is vetted, and that certainly is not the case.”

She suggested that Google not deal with these issues as one-off controversies but, instead, put together a task force that looks at the systemic problem of hate speech online.

“You can go down a rabbit hole of hate because they’re going to keep providing it to you,” Beirich said.

Jessie Daniels, a sociology professor at Hunter College in New York specializing on racism online, said search engine companies are not under any obligation to give people unfettered results that uphold false and racist beliefs.

She added that the spread of birtherism, which falsely claimed President Barack Obama was not born in the United States, was allowed to thrive online because of the propping up of certain search results.

“Google doesn’t have to make the secret sauce of its algorithm public to make changes,” Daniels said. “They can certainly say if your site promulgates hatred against an entire group of people … we’re not going to serve it up to users.”

 

 

[Source:- NBC]

Prosecutors Get Warrant for Amazon Echo Data in Arkansas Murder Case

Image result for Prosecutors Get Warrant for Amazon Echo Data in Arkansas Murder Case

The Amazon Echo is a voice-activated smart speaker that plays music, gives the weather forecast and updates its owner’s shopping lists, among other everyday tasks.

But prosecutors in Arkansas believe one such virtual assistant may hold something far more crucial: data that can help in a murder trial.

The case against Bentonville man James Bates is gaining national attention after prosecutors confirmed there is an active warrant to obtain information from his Amazon Echo.

While Benton County prosecutor Nathan Smith told NBC News they’re not trying to force Amazon to comply with the warrant — and the e-commerce giant says it has refused anyway — the case is putting a spotlight on how newer types of personal technology have become sought-after pieces of evidence.

Kim Weber, Bates’ attorney, said that although he has nothing to hide, she is still worried about the issue of privacy. It’s a familiar concern: How cellphones are used to track people and whether seizing certain information on them is legal has been taken up by various courts.

“It is disconcerting for me as a defense attorney to know that we are purchasing these wonderful items to help us in our home … to help us in our quality of life, and then they can be turned around and … used against us to charge us in crimes,” Weber told NBC News on Tuesday.

She added that Amazon was right in protecting her client.

In Bates’ case, prosecutors sought the Amazon Echo’s electronic data from Nov. 21 to Nov. 22 of last year, when a homicide at his home occurred, to help piece together what happened.

Bates is charged in the murder of co-worker Victor Collins. Police said Bates had invited Collins and two other buddies over to watch football, and they drank beer and vodka.

One of the friends left, and Bates, Collins and the other friend got into a hot tub where they continued to drink until 1 a.m., according to an affidavit. Bates said he decided to go to bed, but woke up hours later and found Collins face down in the water.

Bates called 911, and detectives found Collins’ body. The affidavit said he died of homicide by strangulation with a contributing cause of drowning.

But investigators noted that Collins was bleeding and bruised on his face, and that there was evidence of a struggle and a cover-up. They also found Bates made calls throughout the night to various numbers that didn’t go through, which appeared inconsistent with him saying he was sleeping, according to the affidavit.

Bates told police the calls were so-called “butt dials.”

The other friend who was with the pair had returned home by 12:30 a.m., his wife told investigators, and he showed no signs of physical struggle, the affidavit said. Bates was examined and there was bruising as well as scratches on his back, arms and abdomen, the document added.

Finally, police said, utility records showed an increase in water usage early in the morning, suggesting the patio had been sprayed down to eradicate evidence.

Bates pleaded not guilty in court in April and posted bail. He faces a trial next year.

While an Amazon Echo was located inside the home, prosecutors have not said exactly what they might be looking for to aid in the case. Police were able to access data on the device, and prosecutors have discussed with Amazon getting further data from it or the company’s servers, where the information s stored.

Amazon in a statement said it “will not release customer information without a valid and binding legal demand properly served on us. Amazon objects to overbroad or otherwise inappropriate demands as a matter of course.”

Benton County prosecutors argue Amazon has no legal standing in Bates’ case not to turn over pertinent information.

The Amazon Echo, by design, holds a wealth of knowledge. The Internet- and Bluetooth-enabled device is constantly listening. When someone gives the trigger word — usually the name Alexa — and then asks a question or makes a command, the virtual assistant does its best to comply.

And, in those moments, Alexa is also recording.

 

 

[Source:- NBC]

Amazon Prime Video heavily censoring content in India

While censorship is not new to Indian consumers, the I&B Ministry recently clarified that it doesn’t want to censor online video streaming services. However, this doesn’t seem to have reached Amazon’s ears. The company recently launched Prime Video in India, with heavy censorship.

The reasoning behind this is not known at the moment, but one would imagine that the company is playing it safe so as to not anger a section of the audience. But for those who are paying a premium just for Prime Video, this seems a bit unfair. Some shows are being chopped off significantly, while the service is also censoring sexual content from its shows.

While Amazon Prime Video has plenty of shows on offer, the fact that it’s freely censoring content surely won’t go down well with the customers. Luckily for the users, Prime Video comes with plenty of Indian content, which is devoid of any major censorship, so the viewers are free to enjoy them as they were originally meant to be.

Prime Video is priced at Rs 499 per month with the first month being offered for free. While Amazon doesn’t have the same content as Netflix, it has nine original titles from India which is sure to strike a chord with the populace.

 

 

[Source:- Techrader]

How Fitbit Keeps Its Customers Moving in Social Media and Online Communities

Fitbit, a global leader in wearable fitness technology, has made it easier and more fun for millions of people to live a healthier life. And they’ve done it by focusing on the experience.

“Customer experience is really paramount to everything we do here,” says Allison Leahy, the director of community at Fitbit, adding that in the online space, “Fitbit is trying to be everywhere you are and more”.

The company employs a bilateral approach to online customer care, focusing separately on social media and communities, though both groups report up through the same department. While Leahy considers the two channels “different disciplines” with different tools (and hence different agents), one similarity is that Fitbit does a lot of customer listening in both. The team has a system to “incorporate all of our great customer feedback into the products and services we develop,” she adds.

 

Community platforms are used “as a way to organize information around emerging issues and to troubleshoot and gather information from customers who may be experiencing a certain type of issue so that we can get a good assessment and bring that back to our engineering teams,” says Leahy. Weekly reporting shares quantitative and qualitative feedback to the product and engineering teams, and the most popular ideas get integrated into future product releases.

One recent such example was “Reminders to Move,” a buzzing reminder on the Fitbit device that encourages the user to get up and take some steps. Users in the community forums had self-titled it “Idle Alert,” but the core idea was the same.

A blogger for much of her career, Leahy was an early supporter of communities. “It was really through blogging that I started to notice the power of online comments and user engagement and develop an interest in the psychological aspects of online community,” she said. “In particular, what happens when you carve out spaces for debate and self-expression and even support spaces for brands and companies online.” She helped Fitbit launch its first customer-centric community platform.

“Customer experience is really paramount to everything we do here.”

— Alison Leahy, Director of Community for Fitbit

Here’s how Fitbit approaches social media and communities differently, according to Leahy:

Social Media: “In social care our key practice revolves around fully resolving all customer inquiries, doing some of that broad social listening, providing customers with a little bit more delight from the brand, and giving customers a really fast support experience.”

Communities: “Community is really where we have more time and attention from users. It’s also more of a one-to-many platform and our community forums are really rooted in a peer-to-peer support philosophy. So we’re constantly impressed with the wealth of knowledge and expertise our users bring to the table… they’re often the best suited to answer each other’s questions and motivate each other to get the most of their Fitbit experience.”

Fitbit promotes both community and Twitter support on its Contact Us page, alongside telephone, email, and chat support. Leahy says that social media is “definitely a high CSAT [Customer Satisfaction] channel and it’s a great channel from a business standpoint because cost per contact is a little lower than some of the other channels”. But when questions can’t be answered completely in social media, the other service channels come in handy.

Leahy joined me for Episode 44 of the Focus on Customer Service Podcast, sharing Fitbit’s best practices for being successful in both social care and online community management.

 

 

 

[Source:- Socialmediatoday]