Service Archive

This AI Software Is ‘Coaching’ Customer Service Workers. Soon It Could Be Bossing You Around, Too

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than usual. Try increasing your speaking pace. I speed up, and the message disappears, only to be

Mozilla is Removing WebIDE the Last Service of its Late Operating System from its Browser

Mozilla had its own open-source operating system for smartphones; unfortunately, they had to discontinue it. The OS was based on the rendering engine of the Firefox browser and the Linux kernel. WedIDE is one of the premiere services related to the late OS. It allowed users to

Snapchat Gets Recreational, Twitter Sweeping Out Fake Accounts, Ola Re-brands Credit Service: Internet Daily

In today’s segment of internet daily, we have stories from Google, Snapchat, Facebook, Instagram, Twitter, Mozilla, Ola, WhatsApp, and more. Get updated with the latest tech affairs from all around the world in a single read. WhatsApp to Roll out ‘Suspicious Link Detection’ Feature Soon In order

Oracle Unveils Enterprise-Grade Blockchain Cloud Service

HIGHLIGHTS Oracle has unveiled Oracle Blockchain Cloud Service It will allow organisations securely extend business applications All enterprise data will be stored in the cloud Joining the Blockchain technology race, Cloud major Oracle has unveiled ‘Oracle Blockchain Cloud Service’ to enable organisations securely extend business applications and processes and

The Latest: Most internet service out to Dominica

Dutch Marines help out the local population in preparation for the arrival Hurricane Maria, in Oranjestad, Statia, on the Leeward Islands, Monday, Sept. 18 2017. Maria has intensified into a Category 5 hurricane as its eye is approaching Dominica in the eastern Caribbean, the U.S. Hurricane Center

Internet service providers will fail to connect websites if software not updated, says ICANN CTO David Conrad

ICANN had promised in 2010 that it will change keys used in the process called domain name system resolver. Internet service providers (ISPs) will not be able to connect to websites if they fail to update their network with new software by October 11. The new software

China Disrupts WhatsApp Service in Online Clampdown

SHANGHAI — The last of Facebook’s major products that still worked in China was disrupted by the government on Tuesday, as Beijing broadly tightened its controls over the internet. The product, WhatsApp, a messaging app used across the globe, was partly blocked by Chinese filters, leaving many unable

How 1-800-PetMeds Approaches Social Customer Service [Podcast]

With the seemingly endless popularity of puppy and kitten pictures, videos, and memes on the internet, it would seem that the social media script for America’s largest pet pharmacy could basically write itself. But while the customers of 1-800-PetMeds do like to post lots of photos of

Google Rolls Out Free Gigabit Internet Service to Public Housing

Many of us might take high-speed Internet access for granted, but for low-income folks it’s a luxury they simply can’t afford. Google hopes to pick up some of that slack. The company on Wednesday began rolling out a program that will provide free, super-fast Internet connections to

What a Burrito Taught Me About Customer Service on Social Media

It began like any other Takeout Thursday at the Metis Communications office. We chose a restaurant, placed a group order on DoorDash (a food delivery service), and eagerly awaited the arrival of our burrito lunch from Boloco. When said lunch arrived, however, there was a problem: Melissa,