Chronicle column mug of  Helpline computer columnist Jay Lee photographed in the Chronicle studio Friday, April 20, 2007, in Houston. ( Photogapher / Chronicle ) Photo: Photogapher, Staff / 2007 Houston Chronicle

 I received a regular Win 10 update, and a pop-up now comes up each time I boot up. The pop-up says, “7&Taskbar Tweaker could not load library.” I click OK, and everything seems to be normal. Do you know a quick fix that prevents the pop-up?

A: When you upgrade or even update your operating system, it can cause compatibility issues with some of your installed software.

This problem is pretty rare with updates but quite common with complete version upgrades like going from Windows 7 to Windows 10 or going to the next version of the Mac OS.

It appears in your case that you have an application installed that is designed for Windows 7 and is not quite compatible with Windows 10, and the latest update has caused it to fail.

If you uninstall the application, it should make the error go away. If it’s an app you want to keep, you can check with the makers of the software to see if they have released an update, though I doubt anything called 7&Tasksbar Tweaker has much use on a Windows 10 computer.

When updating your computer operating system, it is always a good idea to check for any application updates that might be available for your installed software. Updates, usually in the form of a patch, are often free. But sometimes, especially with fully featured software packages, there is an upgrade cost to keep current.

Examples of this are software applications like Microsoft Office or the Adobe suite of graphics applications.

Mobile devices like the iPhone and Android phones frequently receive updates to keep them running smoothly, and the applications quite often release updates to keep up with the changes. You can usually, and pretty easily, configure these devices to download and install those updates automatically.

What I like about the apps you use on mobile devices is that once you buy them, all the upgrades tend to be free forever.

Q: My computer picked up a ransomware virus that has encrypted all my files. The demand was for $300, which I did not pay. I have been surfing the web for any possible solutions but have not found anything that sounds good. The computer runs OK, but all files are inaccessible. Can you give me some ideas or refer me to someone who can help?

A: The ransomware viruses are the hardest to recover from.

Once your data has been encrypted, it is practically impossible to decrypt them without the encryption key.

Sadly, even if you pay the ransom, there’s no guarantee you will get your files back.

Anyone who has been following the news about this type of hack who is not backing up their data is either very good at avoiding this kind of thing or very foolish.

To that point, I consider myself quite good at avoiding it, but I still maintain regular backups of all my data.

Source:-houstonchronicle